Complaints Book of ILLA KUNTUR TRAVEL & WELLNESS.

This is the Virtual Complaints Book of ILLA KUNTUR TRAVEL & WELLNESS.
Here you may register a complaint or claim regarding your dissatisfaction with the services provided.

You will receive a copy at the email address provided in your complaint or claim.
We will assist you as soon as possible.

In accordance with Peruvian regulations, it is mandatory to complete all fields in the form, as they constitute the minimum information required by law for the proper processing of your complaint or claim.

LIBRO DE RECLAMACIONES INGLES

1.- IDENTIFICATION OF THE COMPLAINING CONSUMER

Name

Last name(s)

Type of document

2.- CLAIM DETAILS

Document number

Email address

Phone number

Type of claim

Name of the contracted service

Contracted travel date

Details of your claim

I declare that I have read and accept the Privacy Policies. I declare that I am the holder of the service and I accept the content of this form, stating under Affidavit the truthfulness of the facts described. Illa Kuntur Travel & Wellness reserves the right to take the appropriate legal actions in case of verifying the falsity or inaccuracy of the statements previously made.

Claim: Disagreement related to products and/or services.
Complaint: Disagreement not related to products and/or services; or discomfort or dissatisfaction with customer service.

The filing of a claim does not prevent resorting to other dispute resolution mechanisms nor is it a prerequisite for filing a complaint before INDECOPI.

The provider must respond to the claim or complaint within no more than fifteen (15) business days, which is non-extendable.