PRIVACY POLICIES - ILLA KUNTUR TRAVEL & WELLNESS
In Illa Kuntur Travel & Wellness. we protect your personal information and guarantee transparency in the use of your data. Here we explain how we collect, use and protect them to provide you with a safe and reliable service.
Introduction
At Illa Kuntur Travel & Wellness, based in Cusco – Peru, we are committed to protecting the privacy and security of our users’ and clients’ personal data. This Privacy Policy aims to explain what information we collect, how we use it, and what your rights are as the data owner. This policy applies to all interactions carried out through our website, contact forms, emails, WhatsApp, and official social media. By using our services, you accept the practices described in this document.Information We Collect
We may request and collect the following personal data:
- Full name and ID or passport.
- Email and phone/WhatsApp number.
- Nationality and country of residence.
- Payment information when required for bookings.
- Travel preferences (destinations, dates, type of service).
Automatically, we also collect technical information such as: IP address, device type, browser, pages visited, and browsing time.
In some cases, we may receive data from third parties (e.g., payment gateways or travel partners), always in compliance with current data protection regulations.
Purpose of Data Processing
The data collected is used for the following purposes:
- Tour booking and service management: process your requests, coordinate transportation, lodging, tickets, and other contracted services.
- Customer service: respond to inquiries and provide support before, during, and after the trip.
- Legal and tax compliance: issue receipts and comply with legal obligations.
- Service security: share data, when necessary, with hotels, guides, transport providers, or other partners.
- Improving digital experience: analyze website usage to optimize performance.
Additionally, and only with your consent, we may use your information to send promotions, updates, and satisfaction surveys.
Confidentiality and Security
We are committed to protecting the confidentiality of your personal data and not sharing it with unauthorized third parties. Data may only be used by:
- Tour service providers (hotels, transportation, guides) to properly deliver contracted services.
- Public entities when required by law.
We also implement technical and organizational security measures to prevent unauthorized access, loss, alteration, or misuse of information.
User Rights
In compliance with the Personal Data Protection Law (Law No. 29733), you have the right to:
- Access and know what data we hold about you.
- Rectify incorrect or outdated information.
- Request the cancellation or deletion of your data.
- Object to the processing of your data for advertising purposes.
To exercise these rights, you can contact us at:
- info@illakunturtravel.com
- Address: Av. El Sol 816, Cusco, Peru
Use of Cookies
Our website uses cookies to improve your browsing experience, analyze traffic, and show you content according to your interests. You can accept, reject, or disable cookies from your browser settings at any time, although some site functions may be limited.
Changes to the Privacy Policy
At Illa Kuntur Travel S.A.C., we reserve the right to update, modify, or supplement this Privacy Policy at any time, to adapt it to regulatory changes, technological improvements, or new data management practices.
When we make changes, they will be published on our website with the date of the last update. If the changes are significant, we may communicate them through our usual contact channels (email or WhatsApp).
Continued use of our services after the publication of changes will imply acceptance of the new version of the policy.
Contact
If you have questions, concerns, or wish to exercise your rights regarding personal data protection, you can contact us through the following channels:
Illa Kuntur Travel & Wellness
- Website: www.illakunturtravel.com
- Email: info@illakunturtravel.com
- WhatsApp: +51925393116
- Address: Av. El Sol 816, Cusco, Peru
We will respond to your requests within the deadlines established by the current data protection regulations in Peru.